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IT service management
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71	WHAT’S NEW What’s New in BMC FootPrints Service Core version 12 Key Benefits Add to Reading List Source URL: www.rightstar.com Language: English - Date: 2014-04-29 13:12:07 Information technology management Information technology BMC Software IT service management ITIL Configuration management database Workspace BMC Remedy Action Request System
72	Excelian & ILX CASE STUDY Excelian goes global with flexible and consistent Best Practice training from ILX Excelian is an international technology consultancy specialising in the financial services and commodities secto Add to Reading List Source URL: www.excelian.com Language: English - Date: 2015-08-06 13:00:48 Information technology management Project management Business Management Cabinet Office Professional studies AXELOS ITIL PRINCE2 APM Group Ltd IT service management Consultant
73	www.3csi.com www.execsintheknow.com With the changing expectations of a ‘Connected Consumer’, customer service as we know it has forever changed. In fact, our benchmarking data finds that 70% of Add to Reading List Source URL: www.execsintheknow.com Language: English - Date: 2014-12-12 15:52:00 Marketing Customer experience management Professional studies Business Customer relationship management Customer service Customer experience Customer satisfaction Social media Customer dynamics Touchpoint
74	IT Acquisition Advisory Council An ICH Supported Think Tank Agile Acquisition Roadmap for Secure Cloud & IT Infrastructure Assuring IT Program Outcomes through Decision Analytics; measuring the Add to Reading List Source URL: www.it-aac.org Language: English - Date: 2015-07-13 10:51:16 Information technology Information technology management Method engineering Business Management Government procurement in the United States United States administrative law Information Services Procurement Library Analysis of Alternatives Service-level agreement Innovation ITIL
75	Kinetic_ERM_Whitepaper_pages Add to Reading List Source URL: www.kineticdata.com Language: English Business Information technology management Computing IT service management Web portal Salesforce.com Kinetic Schneider Electric
76	Provision of Service Level Agreements in Human-Enhanced Service-Oriented Computing Environments DISSERTATION submitted in partial fulfillment of the requirements for the degree of Add to Reading List Source URL: www.infosys.tuwien.ac.at Language: English - Date: 2012-08-01 10:21:25 Information technology management Information technology Business Enterprise application integration Contract law IT service management Outsourcing Service-level agreement Crowdsourcing Service-oriented architecture Business process management ITIL
77	European Union of Supported Employment Position Paper Working with Employers Introduction In order for Supported Employment to be effective, it is essential that Supported Employment service providers work with both job Add to Reading List Source URL: www.euse.org Language: English - Date: 2014-09-08 08:44:32 Disability in the United States Supported employment Employment Business Human resource management South African labour law Employment Relations Act
78	RESEARCH ARTICLE AN EXPLORATORY STUDY OF THE FORMATION AND IMPACT OF ELECTRONIC SERVICE FAILURES Chee-Wee Tan Department of IT Management, Copenhagen Business School, Howitzvej 60, Add to Reading List Source URL: www.misq.org Language: English - Date: 2016-01-20 14:53:02 Professional studies Business Management Economy Failure Survival analysis Quality management Reliability engineering Service recovery Service quality Loyalty business model Value proposition
79	Service Level Agreement Strangecode understands the importance of server availability to our customers and is committed to providing services at a standard of excellence commensurate with the best practice in the industr Add to Reading List Source URL: www.strangecode.com Language: English - Date: 2011-11-24 11:37:15 Computing Information technology management Information technology Web hosting Data management Distributed data storage System administration IT service management Web hosting service Service-level agreement Downtime Dedicated hosting service
80	BOOKS APRIL – SEPTEMBER 2015 NEW AND FORTHCOMING SOFTWARE TESTING Add to Reading List Source URL: shop.bcs.org Language: English - Date: 2015-05-07 04:40:39 Information technology Information technology management Computing ITIL British Computer Society IT service management IT Service Management Forum Change management Configuration management Service desk

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